Housing management software, built for the way UK housing actually works.
CHICS is a complete cloud platform for housing co-ops, associations, TMOs and EMBs. Manage rents, repairs, voids, allocations, service charges and compliance — without juggling five disconnected systems.
No slide deck. No sales pressure. Just a working tour of the software.
Trusted by UK housing organisations managing thousands of tenancies
- Years building housing software
- 30+
- Tenancies managed on CHICS
- 6,000
- UK-based support team
- 100%
- Average response (P1)
- < 2 hrs
Why CHICS
One platform for the whole housing operation
Stop juggling spreadsheets, Access databases and disconnected modules. CHICS gives your team a single, modern system that handles every part of running a housing organisation.
All your housing data — one platform
Stop pasting between five systems. CHICS unifies tenancies, rent, repairs, accounts, compliance and CRM in a single, modern web app.
Built for the way UK housing actually works
Co-ops, TMOs, EMBs, hostels, supported housing — we've worked with all of them. The system flexes to your governance, not the other way round.
Move from a legacy system without the drama
We've migrated organisations off Capita, Aareon QL, Civica and home-grown Access databases. Structured migration plan included.
Everything in one place
Modules built specifically for UK social housing
Tenancies & rent
Tenancies, households and rent accounts in one place, with arrears stages, repayment agreements, HB / UC and annual rent review notices merged straight from the system.
Repairs & maintenance
Raise, order and track repairs from first report to contractor invoice, with priorities and response times, service contracts and a full job history.
Finance & accounting
A full nominal ledger alongside the rent ledger, with bank reconciliation, budgets, supplier payments and remittances, and VAT returns.
Awaab's Law & compliance
Flag a repair as subject to Awaab's Law and CHICS starts the process for it. Track safety certificates, appliances and asbestos across your stock, with due dates you can see coming.
Tenant portal
A self-service portal where residents report repairs, add photos, raise enquiries and see the documents you share with them. Every request lands straight in CHICS, so nothing is retyped.
Bulk communications
Send letters, emails and SMS to hundreds of residents at once, from rent review notices to rent statements. Each resident gets their preferred channel, letters can be printed and posted for you, and every message is kept on their record.
Contacts & CRM
Every resident, household member and contact in one place, with calls, emails and enquiries logged, plus vulnerability and disability records your team can see before they act.
Digital forms & documents
Build your own forms and inspections, fill them in on screen, and keep every form, letter and photo filed against the right property, tenancy or case.
Stock condition & planned works
Record the condition of components across your stock and project replacement costs year by year, so your planned investment programme is based on real data.
Cases & complaints
Log complaints and other cases, track each stage and outcome, and keep a full event history ready for the Housing Ombudsman.
Workflows & tasks
Build step-by-step processes for the work you repeat, and assign tasks to people, roles or teams, including tasks that recur.
Regulatory reporting
Tenant Satisfaction Measures, stock and tenancy data extracts, and standard income and arrears reports, ready when the Regulator asks.
Awaab's Law Phase 2 arrives October 2026. CHICS is ready now.
Phase 1 of Awaab's Law has been live since October 2025. Phase 2 expands statutory timescales to cover excess cold, falls, fire, electrical hazards and more. Small housing teams can't afford to hit that deadline with a spreadsheet.
- Statutory clocks enforced in the system — investigate, make-safe and complete, counting down in real time.
- Vulnerability-weighted triage so cases with children, elderly or at-risk residents escalate automatically.
- A tamper-evident audit trail and 48-hour evidence bundle ready for the Ombudsman or the Regulator.
The timeline
Phase 1 — live since Oct 2025
Damp, mould and emergency hazards, with fixed investigation and make-safe clocks.
Phase 2 — from Oct 2026
Excess cold and heat, falls, structural, fire, electrical, gas, hygiene and water supply.
Phase 3 — expected 2027
Remaining HHSRS hazard categories brought into statutory scope.
Comparing CHICS with another system?
We've put together honest, side-by-side comparisons with the systems housing teams ask us about most often.
“We moved off our old Access database to CHICS over a single weekend. Six months in, our arrears are down 18% and our team finally has the time to actually visit residents.”
Pricing
Pricing tailored to your portfolio
Every housing organisation is different. We price by tenancy band — never by user — so you can give every member of your team and your contractors access without a meter running.
Co-op / TMO
Up to 250 tenancies
- All housing modules
- Tenant portal
- Email & phone support
- Onboarding included
Association
250 – 2,000 tenancies
- Everything in Co-op / TMO
- Service charge accounting
- Contractor portal
- Quarterly success reviews
Enterprise
2,000+ tenancies
- Everything in Association
- Single sign-on (SSO)
- Dedicated account manager
- Custom integrations & SLAs
Frequently asked questions
- Is CHICS suitable for small housing co-ops as well as larger associations?
Yes. CHICS scales from 20-unit co-ops up to associations managing several thousand tenancies. We tailor onboarding, training and pricing to the size and complexity of your organisation.
- How does CHICS handle GDPR and tenant data?
All data is hosted in UK data centres, encrypted in transit and at rest, with role-based access control and full audit logging. We're Cyber Essentials certified.
- Can we migrate from our existing housing system?
Yes. We've migrated customers from Capita, Aareon QL, Civica, Access, Pyramid and home-grown databases. Migration is delivered as a structured project with parallel-running and sign-off at each stage.
- Do you offer a tenant self-service portal?
Yes — the CHICS tenant portal lets residents check rent balances, make payments, raise repairs, view documents and message your team. It's included with every CHICS subscription.
- Where is CHICS hosted, and how is our data backed up?
CHICS is hosted in the UK, and backups are taken hourly.
- How is CHICS priced?
Pricing is based on the number of tenancies you manage. There's no per-user fee — invite as many staff and contractors as you like. Request a tailored quote and we'll come back the same working day.
Ready to see CHICS in action?
Book a 30-minute walkthrough with our team. We'll show you exactly how CHICS would work for your portfolio — no slide deck, no jargon.