From the CHICS team
Buyer's guides, migration playbooks, operations tips and commentary on the regulations that shape UK social housing — written by people who've been doing housing software for over 30 years.
Phase 2 of Awaab's Law expands the hazards you must respond to within fixed timescales. Here's what changes, when it bites, and how to be ready.
What to ask suppliers, what to ignore in a sales deck, and how to score a shortlist — written for housing co-ops, TMOs and small-to-mid associations.
A practical playbook for migrating off legacy housing systems — sequencing, data, the cutover weekend, and the things that catch teams out.
Void turnaround is one of the loudest signals to a regulator. Here's how high-performing housing teams keep their average void at two weeks.
How smaller landlords are using their website, search and social to attract applicants, recruit board members and engage their existing tenants.
The new Complaint Handling Code raised the bar. Here's what good looks like — and where most landlords are still missing the mark.